FAQ

Frequently asked questions

Q: How long does it take to ship my order?


A: Orders are usually shipped within 4-10 business days after placing the order.




Q: When will my order arrive?


A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.




Q: How do I track my order?


A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.




Q: What’s your return policy?


A: We do not accept returns, We gladly accept cancellations within 2 hours of purchase. We may do a refund (IF AND ONLY IF): - The product arrived damaged. - We sent you the wrong item. - You have to prove what above with honest clear pictures.




Q: How do I make changes to an existing order?


A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it.




Q: What shipping options do you have?


A: For USA domestic orders we offer USPS shipping. For EU we offer DHL shipping.




Q: Do you ship internationally?


A: We currently ship to the USA, Canada, EU countries.




Q: Can I receive a refund?


A: We may do a refund (IF AND ONLY IF): - The product arrived damaged. - We sent you the wrong item. - You have to prove what above with honest clear pictures.




Q: About Idai?


A: Idai, your number one source for all cool and adorable apparel and accessories. We're dedicated to giving you the very best of quality, with a focus on modern, stylish and unique designs. Founded in one of the hardest years ever 2020 by an ambitious team, Idai has come a long way from its hard beginnings. When the team first started out, our passion for making suitable products that suit everyone's taste drove us to work hard so that Idai can offer you the uniqueness that you deserve. We now serve customers all over the world and it's a pleasure to turn our passion into our website. As Idai means greatness, we're seeking perfection in our products. We hope you enjoy our products as much as we enjoy offering them to you.




Q: What payment methods do you accept?


A: We accept MasterCard, Visa, American Express.




Q: Where are you located?


A: The main headquarters is located in Istanbul-Turkey, and our production facilities are located in:

  • USA (Houston, TX — Charlotte, NC, and Los Angeles, CA)
  • Canada (Toronto, Ontario)
  • Europe(Riga, Latvia, or Barcelona, Spain)
Products are fulfilled in the EU, US or Canada depending on your location and availability.




Q: How can I contact you?


A: Contact us on:

  • support @idaistore.com
  • contact @idaistore.com