Terms & Conditions

Shipping Policy

- It takes 4 to 10 business days to make this product.
- Products are fulfilled in the EU or US depending on your location and availability.
- Orders are tracked within the US with USPS, EU orders are shipped tracked with DHL .

-Due to Covid-19 and unexpected extreme weather conditions except for the delay in delivery.
-The estimated delivery time is not the Actual delivery time It's an approximation.
-The actual delivery time is determined By shipping Carriers.
-Once the item is in the mail we have no control of it.

-If you need a product on a certain date please contact us first.

-We do not ship outside North America & the EU countries. 

Return & Exchange Policy

We hope that you love your purchase from Idai. unfortunately, Return & Exchange are Not accepted as we are print on demand company so we don't have storage warehouses, so, please read carefully products' descriptions and instructions.

We gladly accept cancellations within 2 hours of purchase.

We may do a refund (IF AND ONLY IF):
- The product arrived damaged.
- We sent you the wrong item.
- You have to prove what above with honest clear pictures.


Processing time

The time I need to prepare an order for shipping.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Stolen Packages

Idai is not responsible for lost or stolen packages domestically or internationally. In the case that something does go wrong with your carrier we will offer our best advice on how to work with your shipping carrier but it is the buyers' responsibility to uncover their lost or stolen items.


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